Name
Martin Pullman
U.S. Probation Officer
Market Size
Chart
Type
Rational
Howard Simmons

Demographics

Location Location
Western District of Tennessee
Gender Gender
Male		   Partner Partner
Yes
Firearm Firearm
Yes		   Vehicle Vehicle
G-Car
Restraints Restraints
No		   Vest Vest
Yes
Speciality Speciality
N/A		   Caseload Caseload
68

Devices

iPhone Surface Pro

Goals

Real-time completion of a PICTS assessment and related casework. More complete set of tools and inter-connectness between systems. Reduce duplicate data entry across products and less reliance on specific browsers and/or operating systems.

Background

Martin is fairly new to probation having worked for many years as a presentence report writer. He works with a partner and stays busy daily in and out of the office with a large, low-med risk mixed caseload.

Frustrations

Using paper forms and relying on having them returned in a timely manner and the data entry associated with PICTS assessments and related casework. Not having an easy method for uploading photos and video of home contacts from mobile devices. Specific information can be hard to locate because of the various applactions in use.

Motivations

Provide products that streamline processes and maximize productivity when managing large caseloads with lots of administrative and repetitive data entry work. Less paper, voice to text, workflows that integrate with the physical space (safety, location, chronos, travel logs, etc).

Challenges

Balancing a busy caseload with court appearances, client interactions, administrative casework, and a regular occurance of violations among clients. Managing a lot of moving parts and various technologies and platforms can make things a lot more complicated, more cognitive load and more time to complete relatively simple tasks.

Channels

Outlook Chrome