Name
Jennifer Kline
U.S. Probation Officer, Mental Health Specialist
Market Size
Chart
Type
Rational
Patrick Hardy

Demographics

Location Location
Southern District of Alabama
Gender Gender
Female		   Partner Partner
Yes
Firearm Firearm
Yes		   Vehicle Vehicle
G-Car
Restraints Restraints
Yes		   Vest Vest
Yes
Speciality Speciality
Mental Health		   Caseload Caseload
61

Devices

iPhone iPad

Goals

Less manual data entry and easier ways to get data and images into our systems. Better integration of various applications, a more seamless experience to entering and retrieving information, forms, criminal history, caseplans, etc.

Background

Jennifer is a U.S. Probation Officer with a specialty in mental health. She handles a larger low-med risk level caseload and travels in the field with a female partner.

Frustrations

Processes in the courts are still very paper driven and requires diligence to collect and enter data into our systems. Not having an easy way to upload photos into PACTS is a constant battle.

Motivations

Easier ways to enter data and photos into PACTS. Less hand-holding with clients on the PICTS assessment questions. Easy ways to document home contacts and other case related activities.

Challenges

Personal safety while interacting with clients during home contacts. Gear, physically, can be cumbersome, especially on hot days. Needs to be agile and mentally alert at all times.

Channels

Outlook Safari